Monday, 16 July 2007

IE7 crashes when a drop-down menu is clicked

Microsoft in action again!!! Some websites use pull down menus as a means of navigation/selection of options. However, when using IE7, some drop-down menus, when clicked, will result in the application shutting down.

You could find the problem in the link below.
http://jtbworld.blogspot.com/2007/05/ie7-crashes-when-clicking-on-drop-down.html

I have been struggling with this problem 'cos whenever I access my bank account, and click on the drop-down menu to select the account to view, IE7 shuts down abruptly. ARGHHHH!!!! I would end up using FireFox to actually perform the banking transaction. I know, I know... I could have just used FireFox from the start. But... ahhh, nevermind, I am not going to be explaining myself.

Finally, after 3 months, I have found the fix, which was not really obvious. Thanks to Microsoft for the fix, but at the same time, no thanks to them either because the title for the fix on their support page does not describe the problem. I suppose, the title addresses the fix for a different issue, which is related to the drop-down menu selection issue.

If any of you are facing the same problem, here is how you can fix it.

DISCLAIMER: I am in no way responsible if the instructions below screw-up your machine. Even though the instructions below rectified the problem I was facing, follow the steps at your own risk.

WORKAROUND
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this problem, use the windowed SELECT control. To do this, follow these steps:
1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate the following registry subkey, and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_USE_WINDOWEDSELECTCONTROL
Note: If you cannot locate the FEATURE_USE_WINDOWEDSELECTCONTROL key, create the FEATURE_USE_WINDOWEDSELECTCONTROL key under the FeatureControl key.
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type Iexplore.exe, and then press ENTER.
5. Right-click Iexplore.exe, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Exit Registry Editor.

Here's the Microsoft support page containing the full article, including the steps above.
http://support.microsoft.com/default.aspx/kb/936953

There you have it... Now, fix and ENJOY!!!

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